Evidence Based Practice in Health Service Management

Question: Contextual analysis: Evidence based practice in wellbeing administration the executives. Answer: In this investigation tolerant fall in the clinic is recognized as the proof. In light of the confirmations accessible, it was chosen to execute quiet fall avoidance methodology in a 100 bed medical clinic. There are heaps of written works accessible for, the proof of fall, reasons of fall, its results and systems to forestall the fall in medical clinics. On a normal the pace of fall in emergency clinics is between 3 10 for every 1000 patients. Out of absolute fall patients, injury was accounted for in 30 50 % patients and 1-2% patients experience hip cracks. This fall level of the patient is during various exercises and at various positions. At the hour of ambulation 19 %, when coming out of the bed 11 %, while sitting and standing 9 %, and keeping in mind that utilizing latrine 4 % fall of the patients happen. Fall rate likewise differs all around. In understanding room 80 %, quiet washroom 11% and 10 % fall happen in the treatment room (Hitcho et al, 2004; Krauss et al, 2007). Mor e falls in understanding occur between 65-85 yrs. old enough and it increments with age. Fall rate is more in the lady than the male. Falls is an extremely regular network medical issue around the world, explicitly in the senior patients. There are various purposes behind the fall of the patient. These explanations behind the fall are because of physical, physiological and mental state of the patient. Reasons answerable for the fall of the patient might be outside or interior. Inward reasons remember unsettling influence for equalization and step, various kinds of drugs with ill-advised conference, visual debilitation with loss of visual engine coordination, memory issues and cardiovascular issues primarily hypotension. Outside reasons incorporate insufficient light, inappropriate steps, floors with elusive nature, inadmissible dress and shoes and inadequate in strolling sticks, get bars and hanging ties. Fall at one time may prompt ramifications for quite a while as far as injury or dread of fall lead to less development which brings about useful misfortune and more danger of fall (Kannus et al, 2005; Evans et al, 2001). Besides, there is proof and the consequences of the investigations accessible for less event of fall, counteraction of injury because of the fall, improvement in the patient condition because of execution of fall anticipation procedure in the medical clinics. Likewise utilization of fall proof to execute by and by previously gave a thought of successful administration of fall of patients. For usage of patient fall technique all the boundaries are entrenched in various investigations. These boundaries incorporate screening of patients for danger of fall, mediation for fall and injury counteraction. These boundaries are applied for this situation to execute tolerant fall avoidance procedure in the 100 bed clinic. Partners included: Partners engaged with this procedure incorporates understanding, relatives, clinicians, attendants, ward kid, drug specialist and other human services staff. Other than those referenced legitimately included partners in falls avoidance, different partners are top administration of the clinic, outer specialist to execute the technique, authoritative official and budgetary official of the emergency clinic (Tzeng Yin, 2008). Basic examination: As a rule, tolerant fall is the dismissed subject in the medical clinics. This point is dismissed on the grounds that the greater part of the emergency clinics didnt report fall cases anyplace because of shield reason. At the point when a patient is admitted to the medical clinic, the vast majority of the consideration is utilized to provide for the essential state of the patient. Both relatives and medicinal services staff worried about the essential state of the patient. In any case, this fall and its resulting outcomes can be intense and hurtful to the patient. This fall can be forestalled by the insignificant endeavors from the relatives and medicinal services staff. Outcomes from this fall are disturbing and upsetting crafted by each partner of the patient consideration. This patient fall prompts additional weight on everyone. Besides, issue of this issue can be taken consideration serenely by taking additional consideration. Execution of fall avoidance technique is likewise a w orth expansion to the emergency clinic, since this usage fall procedure updates the estimation of medical clinic both as far as financial and social terms. As of late, loads of studies have upheld the significance of this fall condition in the older patients. There is loads of writing accessible containing causes, impacts, outcomes and avoidance systems for the fall of the patient (Oliver, Healey, Haines, 2010). Purposes behind change: Fall of the old patient in the medical clinic is more genuine and risky than unique or essential wellbeing state of the patient. So it is a lot of required to change technique to decrease, these fall occasions in the medical clinic. These fall occasions confuse the treatment technique for the essential wellbeing condition. There is a twofold weight on the patient, relatives and medicinal services staff. This fall prompts the expansion in the sufferings for the patient and there is both physical and mental defeat of the patient. There might be probability of patients not reacting to the treatment of the essential condition because of dread of falling once more, torment because of injury and loss of certainty. By remembering by and large prosperity of the patient and relatives, it is a lot of required to change the procedure of the clinic to forestall the fall of the patient. In addition, there is the chance of genuine nature of injury to the patient and it stays for quite a while, whi ch can upset everyday exercises of the patient. For this drawn out injury or handicap, patient and family requires more measure of cash. It additionally remembers more remain for the clinic that expansion trouble on the patient intellectually and it costs more. Likewise it has been demonstrated that, if a patient falls 2 or multiple times, there is probability of falling over and over. Falls counteraction programs have been effectively actualized in not many emergency clinics. Taking a gander at all the above issues, it is a lot of required to change the technique in the emergency clinic to forestall the fall of the patient (Inouye, Brown, Tinetti, 2009). Main thrusts assistive and resistive: There are both the sorts of assistive and resistive powers for the usage of the technique change for senior patient fall in the emergency clinics. Assistive powers made the partners to execute this strategy change in the medical clinics. State of the patient and relatives, those influenced progressively because of this fall, make medical clinic the board to actualize fall counteraction technique. As portrayed before, injury might be an intense or long haul, make patient and relatives to demand medical clinic the board to execute this procedure in the emergency clinics. Because of execution of this fall system, there is twofold weight on relatives for the treatment of essential condition and cost because of injury after the fall of the patient. Prior fall of the patients in the clinics was not recorded. Presently a day, these cases are distributed in the writing alongside the reality about this specific issue. This makes emergency clinics to execute these systems in the medical clinic s. Additionally, preventive procedures to forestall these fall conditions in the older patients are accessible in the writing and positive result and achievement of the techniques make emergency clinics to execute these methodologies in the medical clinics. Alongside these assistive techniques, there are additionally resistive methodologies which forestall usage of the fall anticipation procedures in the medical clinics. In medical clinics there are various divisions working simultaneously. It is hard to keep up coordination with all the offices because of huge number of patients inflow. Likewise absence of coordination between workers of various divisions, forestall usage of this old patient fall avoidance technique. Absence of satisfactory number of representatives and subsidizing is the resistive main impetus for execution of this technique. Eagerness of the top administration is most significant main impetus for the usage of this fall anticipation methodology (Aberg, Lundin-Olss on, Rosendahl, 2009). Systems utilized: A portion of the inventive strategies applied to change the strategy of the medical clinic about the fall of the patient. Not many of the techniques to forestall tolerant fall are talked about in this segment. At the hour of admission to the emergency clinic, patients were screened for fall chance and these powerless patients for fall chance were chosen for the fall counteraction technique. One of the techniques is keeping the hued band on the hand of the fall chance patient, with the goal that anyone can distinguish the patient as vulnerable for the fall and help the patient for routine work. Training to the relatives of the patient to forestall the fall of the patient is generally excellent and powerful system to forestall fall of the patient. Since relatives of the patient can go with them constantly and fall can be forestalled in a productive manner. Also, relatives can persuade the patient to maintain a strategic distance from scarcely any demonstrations which are inclined to th e fall. Consequently, relatives of the patient prepared in the fall avoidance system. Another compelling technique to forestall the fall of the patient is by referencing fall chance factor in all the reports when move of the emergency clinic changes. By doing this, medicinal services staff going to in the following movement can comprehend the state of the patient in a superior manner and plan their work. To execute a quality procedure of the anticipation of the fall of the patient, it is a lot of required to keep up a legitimate agenda and documentation. This agenda and documentation will assist with planning normalized strategy to execute fall avoidance later on. Likewise this documentation additionally assists with assessing the customary proficiency of the methodology and alter appropriately to look for the improvement. The greater part of the old patients are on the antipsychotic medicine

Cooper Industries Case Study Essay Example for Free

Cooper Industries Case Study Essay Review: Cooper Industries is a comprehensively broadened producer of electrical and general mechanical items, and vitality related hardware and gear. The organization works in three diverse business sections with 21 separate benefit habitats. These portions incorporate electrical and electronic, business and mechanical, pressure, penetrating and vitality gear. The product offering is comprised of modest circuits to $3 million blower tribune sets alongside items, for example, hand devices and light apparatuses. The organization offer a $21-a-share delicate proposal to obtain Champion Spark Plug, producer of auto flash attachments, as a counter proposal for the Dana Corp. s $17.50-a-share offer. Additionally, meanwhile, Cooper Industries was thinking about a $700 million offer for Cameron Iron Works. Despite the fact that buying either or the two organizations will give operational and authoritative focal points, there were high money related dangers included. Undertaking the two acquisitions would bring about a 55% to 60% obligation to capitalization proportion. Examination: Cooper Industries procured in excess of 60 assembling organizations over a multi year length so as to expand the size and the extent of the organization. A large portion of the procured organizations caused it feasible for Cooper to be free of the outside condition and giving full control of the assembling procedure concerning their business while keeping away from hostile to confide in charges. Cooper essentially bought each organization that is indispensable to its vitality industry and all the side businesses that impact it. From devices to circuits to links to the penetrating gear was produced and circulated by the companies divisions. Every procurement is chosen from a list of things to get that was firmly inspected and contemplated. At the hour of the assume control over, the Management Development Planning division would execute the corporate technique in a time of three to five years. This includes enhancement and disposal of the items that are poor venders. At times the creation plant is moved and the staff is redesigned for the best proficient set up. In time every one of these organizations are transformed into benefit focuses. Proposals: One of my first recommendations will be to consider Cameron Iron Works first since all the valves and other flammable gas and oil based goods will be increasingly recipient. Clearly there is more interest for Camerons items than the Champions. Little changes in the creation procedure alongside the Cooperization alteration will have make the organization productive in a brief timeframe. Interestingly, Champion is considered to have 1950s creation methods and just a single product offering, sparkle plugs, which will require gigantic changes inside the organization. The other alternative might be to buy both of the organizations, paying little mind to the monetary dangers included. By assigning all the divisions, for example, Management Development Planning all the while, Cooper may make something happen. Since the start, Coopers method of gaining organizations appear to make examples of overcoming adversity at long last. Champion despite everything has brand name acknowledgment in Europe and Asia (individual information) which perhaps exploited. Significant changes for the American market may occur while the incomes from the abroad deals fund the procedure. What's more, when the progressions are made in here, as per the interest the product offering perhaps corrected for those business sectors. One other alternative for the Champion procurement perhaps to think about other potential choices in the car parts industry. There might be different organizations requiring less alteration, and possibly transformed into benefit focuses in less time than Champion. In the event that purchasing both the organizations is unimaginable at that point, at that point Cameron appears to be a superior alternative offering autonomy to Cooper in the valve reliance. Use of this organization appears to be all the more a need at that point. Anyway Dana may wind up purchasing Champion if Cooper defer the procurement.

Mimco Marketing Mix free essay sample

The accompanying report will layout potiential new business opportunites for Mimco and furthermore explore what the targets are of these opportunites and what stragagies will be actualized to produce deals and income development. 1. 0 Mimco Environmental Analysis 1. 1 External Macro Influences Marketing Environment Category| Specific Trend, Change or Event| Monitoring Information Source| Demography| More ladies are picking vocations over family, in this way they have increasingly discretionary cashflow. The middle age for ladies to get hitched today is 28, which implies there are numerous young ladies in Australia with a noteworthy discretionary cashflow to spend on them selves. | www. abs. gov. au | Economic Conditions| Consumer spending seems to have turned the corner following the most grounded month to month development in deals in year and a half, as per the most recent Commonwealth Bank Business Sales Indicator (BSI). Mimco is viewed as a shopping decent, along these lines deals can be impact by loan fees, joblessness rates, pace of the Australia dollar. The phase of the business cycle, the economy is moving from rescission to recuperation. We will compose a custom paper test on Mimco Marketing Mix or on the other hand any comparative theme explicitly for you Don't WasteYour Time Recruit WRITER Just 13.90/page Mimco ‘s CEO, Iain Nairn, has recently talked about the significance between adjusting income in and of the business intimately with deals retails figures. In harder monetary atmospheres where deals have been estimated lower, Narin has dealt with this by decreasing requests and creation costs during this period. | Internal reports, Income Statements, Balance Sheets, Profit Loss Statement, Sales information. Outer sources, Retail Trend Data, Financial Figures, Market Trend Data. www. abs. gov. au| Competition | In design, it is about brand and item; several billions of dollars are gone through every single year in the style business. Aberrant rivalry from each other firm attempting to win the clients buying power. Monopolistic rivalry †numerous contenders, Mimco’s item is separated by quality and brand, predominately has command over the value, simple to go into the market. | External Share Market reportsInternal Share Market Growth metrics| Social Cultural Forces| Being a style frill Mimco influences off buyers who are glad to spend their salary on experiential merchandise and ventures, for example, individual appearance items, and those purchaser who live for now instead of get ready for tomorrow. Huge factor to its objective market is that well over portion of all ladies are presently in the workforce consequently they additionally have various requirements; ladies working outside of the home have various requirements for dress from those working at home. Drive purchasing patterns may likewise affect Mimco’s showcase as they draw in clients with deals advancements through their sites, putting constrained time just advancements on to support quick buy choices. The economy has affected drive purchasing, there seems, by all accounts, to be another pattern were it is all the more socially worthy to be seen setting aside cash as opposed to spend it. | External Reports featuring were shoppers are going through their cash. Inside Surveys through on line site members| Political Legal Forces| Monetrary and financial approaches can impact the spending patterns of purchaser, specific in the design business as style items are by and large classed as shopping merchandise rather and accommodation products. All the more as of late as the Australia dollar expanded so did on line looking for abroad items, this activated discussion with respect to whether GST ought to be forced on line shopping. This would affect Mimco as they have an internet shopping nearness. | www. ato. gov. au | Technology| The computerized economy influences everyone, especially retail, retailers should adjust to the new condition of the quickly using pattern of on line shopping. In mid 2011 about 25% of portable clients are shopping on the web with their versatile, eBay announced a thing is purchased from a versatile like clockwork. The online economy is blasting for some online markets with incomes expanding by up to 40% during 2010. Mimco have built up them selves in the advanced market, their full item go is accessible on line. It is apparent from the above figures this is a pattern which will keep on grow| Research in to other online retails techniques and systemsIT business for guidance on best working frameworks Online information pattern reports| 1. 2 External Micro Environment As some other serious business, Mimco effectively screens the business sectors and modifies the showcasing blend to guarantee efficiencies are accomplished in dealing with their clients and rivals. Different variables to consider in the smaller scale condition are providers and broker. Mimco has an immediate dissemination channel from their provider along these lines don't have to think about showcasing mediator, anyway would need to consider keeping up great associations with business providers to guarantee providers can satisfy the need of creation. 1. 2 The Internal Environment Similarly essential to observing the outside condition, Mimco must deal with the inside condition, as a rule includes dealing with the connection between the showcasing division and non promoting branches of the association. Mimco would have especially drawn on these connections at the hour of wanting to enter the British market 2008. Making a fruitful move into another market requires the joined exertion of sharing assets and data between interior gatherings, for example, advertising, fund, HR, innovative work, and unquestionably numerous different elements would have been contemplated. 2. 0 SWOT Analysis Qualities * High quality item * Established brand value * Unique discernable plan * Direct conveyance * Online store * Limited direct contenders | Weakness * Selective dispersion * May be considered over evaluated * Rely generally on PR and On line/In store deals advancement * Minimal way to deal with advertising| Opportunities * Winter Jeans line * Summer Swimwear line * Expansion into other Europe nations * Expand special technique to incorporate publicizing * Leverage of brand value * Sponsorship in design industry | Threats * Entry of new contenders * Indirect rivalry for buyers going through cash * Economic condition * Maintaining the edge in style industry| 3. Ansoff’s Product-Market Growth Matrix Present Products New Products Option 1Marketpenetration| Option 2Product development| Option 3Marketdevelopment| Diversification| Present Market New Market Continued development is the way to Nairn business methodology, he takes a shot at what he calls a â€Å"three horizonâ⠂¬  procedure, all the while taking care of the center business, growing new activities in theâ core business, and seeding future ventures. The accompanying 3 business openings each address one of Nairn â€Å"three horizon† business system, advertise entrance, item improvement and market advancement. 1. Extension of Advertising channels (Market Penetration) 2. Winter Jeans run (Product Development) 3. Venture into other European markets (Market Development) 3. 1 Expansion of Advertising channels Mimco have not recently put vigorously in publicizing as a major aspect of their showcasing blend, generally depending on deals advancement through their retails stores and online store. The Mimco site shows a publicizing effort which is propelled toward the start of each season. As cash is as of now being put resources into highlighting a web based publicizing effort, this crusade could undoubtedly be converted into print media. The moderate way to deal with promoting adds to the uniqueness of Mimco, anyway investigating alternatives in the correct print media could lift their item and brand introduction. Restricting print media to mold savy magazines, for example, Vogue would guarantee Mimco keeps up their feeling of independence and stay away from immersion the market with promoting. Taking part in publicizing at the dispatch of each season could be a road to produce extra intrigue and increment deals. To run a solitary page spread in Vogue costs approx $12K and up to $20k for a twofold page. Vogue is a national conveyance and furthermore has universal expansion which could be utilized to drive purchasers to the site for on line deals. 3. 2 Winter Jeans Range A pants range would be an extra item to Mimco’s current item scope of sacks and extras. The item would be classed as shopper shopping merchandise with an item life cycle being the length of the period it is pertinent to, winter. The new item would convey the family brand name Mimco and would reproduce a similar degree of high item quality and plan as it Mimco sack extend. Utilizing off the brand value, the pants range would likewise follow comparable estimating objectives as its pack go, deals orientated objectives and utilizing rivalry based evaluating. Mimco would keep utilizing the ebb and flow conveyance channel through stores and on line stores and maybe consider acquainting publicizing with the limited time blend to concur with the item dispatch each season. Having made progress through their sack run it would show up Mimco have distinguished a fruitful objective market, it would be to further their potential benefit to keep working in a similar objective market and keep on situating themselves by cost and quality. Expenses to consider would incorporate working through the few stages related with the new item advancement process, especially significant expenses at the commercialisation phase of another item. An organization would not put into new item except if there was sensible conviction that the item would produce deals and development. 3. 3 Expansion into European markets Mimco have effectively ventured into abroad markets including Asia and Britain. Proceeded with venture into other European nations would additionally reinforce Mimco’s position as an internatio

Lives Across Cultures Cross Cultural Human Development

The human person was not exactly what I was expecting when walking into the class. To be honest, I really didn’t know what to expect all I knew is that we were going to talk about human development which we did and one of the books was Lives Across Cultures: Cross-Cultural Human Development, but I never thought that we were going to talk about The Future Is Mestizo: Life Where Cultures Meet and how they migrated to the U.S. from Mexico or the Resurrection Song: African-American Spirituality, where it talks about the African culture and life they had when they were taken into slavery. I have to say that these book were actually really good. I learned something each week when reading these books. In the book Lives Across Cultures:†¦show more content†¦These different components explain how the child is affected by their environment meaning living situation, family, eating and sleeping schedules, cultural beliefs and parenting styles. Vygotsky s Sociocultural Theory explains the interaction between the cultural and historical facts. There are three different theories that Vygotsky s uses which are : matching, zone of proximal development and scaffolding. Matching is based of the child’s culture. Zone of proximal development has three different components the role played by culture, the use of language and the child’s zone of proximal development. This development shows what the children can accomplish independently and potentially depending if they received guidance along the way. Scaffolding is apart of learning, in the beginning parents’ are there too hold your hand and provide for you. When you get old enough parents let go and let you figure out life on your own. Piaget’s Theory of Cognitive Development is where the child goes through four different distinct periods in their lives like infancy which is between the age of birth to 2 years old. 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An interesting view on sport and peace development is looking at the Cross Cultures Project Association. The CCPA is a humanitarian organization with headquarters in Bosnia-Herzegovina. The CCPA has three major sport programs for various peopleRead MoreGuns, Germs, And Steel, Diamond Chronicles History1728 Words   |  7 Pages Human cultures and societies have developed at various rates and achieved different levels of progress over thousands of years, resulting in some societies being labeled as more advanced than others. More advanced societies experienced complex technologies, evident in their tools and innovations, and more refined cultural structures such as social class and government systems. Other societies experienced slower rates of development as they maintained rudimentary lifestyles with simple technologies

Communication Methods For Hiv / Aids Prevention - 1336 Words

In Botswana, the government pushes the â€Å"ABC strategy† (Ntseane, p. 17) for HIV/AIDS prevention. â€Å"ABC† stands for abstain from sex, be faithful, or always use condoms. The government tried to get Africans to follow through with one of these three choices. These communication methods reduce HIV/AIDS infection rates since it informs the citizens of the issues and on how to prevent infection. However, sex workers will disregard this information because they have no other choice. The government also tried supplying free condoms through this program in order to reduce HIV prevalence in Botswana. Although researchers concluded that â€Å"sex workers education programmes and free condoms in South Africa have not stopped commercial workers from having†¦show more content†¦Although it will help a lot of struggling women, moral reasons will keep sex work from becoming legal. Different approaches will need to be taken since a majority of politicians and citizens will refuse to make sex work legal due to their morals. These women must have their needs met through different measures, since the government will not be able to get too involved. Another strategy that the women interviewed came up with was alternative employment options. They wanted access to some sort of job that would pay enough so they could support themselves and their children. Sex workers believed that an intervention that focussed on supplying alternative jobs would be successful. Clearly the sex workers did not like the position they were in, and they needed a job that could replace their sex work. With little to no employment opportunities, combined with a low levels of education, â€Å"casual and full-time sex work is the only viable source of livelihood† (Ntseane, 17). However, this could be challenging as the job will have to pay more than the sex work to get the women completely away from sex working. Although, for the most part, this strategy will decrease th e amount of sex work which in turn will lower the prevalence rates. Also, some of these women were supported their unemployed boyfriends. So this intervention will could potentially

The Effects Of Standardized Tests On Students Academic...

Standardized tests have become the pragmatic form of gauging a child’s intellect, and also have become the major factor in universities accepting applicants. Behind the results of each test lies the ability to mould a child’s future, with test for every occasion whether it is for medical school, an International Baccalaureate entrance exam, college or university admission, there is no escaping such discriminatory tests. These tests are designed to predict a student’s intellect, as well as evaluate the school and its staff based on their students’ academic performance. With constantly changing curriculums, and thousands of papers to be marked across a country, the cost of the standardize test becomes too expensive. The tests are not†¦show more content†¦Teachers would be able to receive a raise with the annulment of the cost of the tests. Teachers have the resources and time to evaluate students based on their understanding and knowledge. A teacher ’s evaluation will undoubtedly conclude in far better results than an unnecessary evaluation that congests three years worth of curriculum into a ninety minute test. A standardized test should not be relied upon for measuring a child’s intelligence or their capability to be competitive in a field. Most students face anxiety problems as their performance on the test decides their future, this also puts pressure on teachers as the board views the performance of their students is based on how well the teachers teach. Students’ success on the standardized tests do not correlate to being knowledgeable in the subject but is based on the students’ test taking skills. The students are faced with immense pressure, of the 1.7 million participants of the 2015 SAT test only 43% (731,000 students) scored enough to be considered â€Å"college and career readiness†, pushing more than half of the students that took their SATs back into high school to take another year or not even attempting to take post-secondary and instead being pushed into the workforce. Finland is the one country that has completely abolished standardized testing and has brought its education system from being the lowest ranked to one the best in the world. Except for the final exam at theShow MoreRelatedCan Tests Measure a Student? Essay944 Words   |  4 PagesThroughout an academic life students will be asked to take part in prestigious exams, or as they are more commonly known as the standardized exams. Do these exams really measure a student’s academic ability or does it merely measure their progress? 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Lack of Communication free essay sample

Sexual harassment is an important example of power abuse that generates negative conflict and it is a highly destructive workplace process. (Shockley-Zalabak, pg. 309) Not knowing how to communicate about such a highly sensitive situation can ruin a person’s life and can ruin the credibility of an organization. It can even affect the job status and reputation of a good employee. Overview of the Organization and Case Study The Village of Bellport is a local government entity with approximately 150 employees that are spread out through out five different departments. The Village of Bellport has had a sexual harassment case between two employees; one is an office employee and one is a highway employee who is also the husband of the office employee’s supervisor. This sensitive situation that has happened is due to the lack of communication between the Mayor, the Board of Trustees and the rest of the staff and has affected the relationships and the morale of the employees. Without going into too many details; the office employee stated that the highway worker sexually harassed her while her boss (his wife) was away in training. The highway worker denied all accusations but was convicted by the board without even hearing his side of the story. The board also didn’t ask anyone that worked that day what they saw or heard or they never asked about the characters of either employee. The outcome was that the highway worker was forced to resign after 13 years of service. Since the office employee didnt get the money she was after from the start, she went after the Village for harassment, saying that all the employees were harassing her because of the situation, which wasn’t true. When the Village attorney and the board found out about her character and what type of person she really was they were mortified and they felt dumb but of course it was too late. Identify and Describe the Situation or Problem Knowledge The major problem with this situation was the lack of communication. This was because of the lack of skills and knowledge that the board had with this kind of situation. With the lack of communication came ruined relationships, plummeting employee morale and the job statuses of certain  employees were changed . By the board not communicating to the employees and to each other, the rumors were started and down went the reputations of everyone involved. There was so much information missing due to the lack of communication between each board member; like, what really happened? What was the two employees saying that happened? This was because of the lack of skills that the board had on how to deal with this. The board only found out one side of the story and never bothered to find out the other employees side. The board assumed that the male employee did wrong just because the office employee said he did and they never listened to a word he said or what his wife was saying or anyone else that had his best interest. The rumors were started and all because of management never told the staff not to speak of this very sensitive subject to the public. This situation had a combination between Maslow’s Hierarchy of Needs and Motivation-Hygiene theory applied. Maslow’s Hierarchy of Needs was applied because the employees lost a lot of their peer’s respect and relationships and they did not feel safe in their jobs as a result of the lack of communication. Motivation-Hygiene theory was applied because this situation was an influence from both internal and external factors. (Shockley-Zalabak, pg. 143) Communication competency (which is composed of knowledge, sensitivity, skills and values) and sensitivity competency (which is the ability to sense organizational meanings and feelings accurately) are lacking in the Village. (Shockley-Zalabak, pg. 5-8) It is because with the Villages communication competency, no one has comfort with conflict so they will not contribute information to the public because they are afraid people will disagree with them. The person that was most responsible for the communication problems was the clerk. Whether it was because he was inexperienced in this kind of matter or he just didn’t care but what he did or better yet, didn’t do was just wrong. He never spoke to any witnesses about what happened and the employees thought they knew a lot about what happened on that day. He did apologize after the fact to the wife of the highway employee because he knew what he did was wrong. The reality is no one knows what went on that day for sure except for the two employees that were in the office that day. Everyone just assumed that the one side was right and never took it as a he said she said case. Hopefully the board and their staff learned how to deal with such a sensitive situation if this ever happens again. The Village is a small community and by the board going home and telling their family and friends about this situation it started the rumors and the stories about what people thought happened. Whether it was true or not, the three parties involved were mortified about everyone knowing and talking about it. The person responsible for the rumors were mostly everyone involved the Mayor, the board, the clerk and other employees which was very disappointing. Yet, no one claimed responsibility. Skills The only skills that were shown in this situation was the listening skills that they showed for one side and the written communication that they showed by giving the highway worker a letter stating the claim toward him and that they would be in touch with him. It took the board two weeks to actually let the employee know what was taking place. The board needs to learn not to be judgmental, they need to be sensitive with matters like this and they need to sharpen their nonverbal communication skills and when something like this happens they need to stop with the rolling of the eyes and the hand gestures toward one another. The organizational skills are also in need of repair. The Village needs to start treating people equally, attempt to resolve the conflict and show empathy. They can learn these skills by working together and practicing good communication. They need to really listen to one another and to their employees without jumping to conclusions. They should try to take some training classes in order for everyone to understand how important it really is. Values Communicating their stories was important to both individuals, they wanted to get out what they were saying happened that day and to be able to have the board believe each of them. One individual wanted to get his story out so he could save his job, reputation and marriage. The other was to make everyone feel bad for her and hate the highway employee and his wife and eventually we found out to get money from the Village. The only value that the two employees shared was that they both wanted to communicate their stories but the board only wanted to hear from one of them and force the other employee out so it would just go away. Because the culture of the organization is all about politics, the board just wanted what was right for the public to see and what will make them look good. They had only themselves in their best interest and no one else. The Village fell for a scam because they were trying to keep themselves out of the headlines and their political values took over. Since the public really liked the highway worker and his wife and they knew about the other employees characteristic, they wound up looking horrible. Develop Alternatives and Test Possible Solutions Propose Solutions and Suggest Implementation Plans What the Village should have done is call the police. If the police did the investigation then the truth hopefully would have been found out. They would have not let their feelings affect the outcome. They also should have let both employees communicate their stories and question other employees that were there that day. The clerk was in the office that day, a code officer was in and out of the office all day, there are cameras in the office and the employee told another employee her story and it changed multiple times. Also, someone should have asked the boss of the employee about her. Whenever the boss would try to speak and explain how this girl was the village just looked at her as the scorned wife. Finding out the characteristics of these employees would have helped the case tremendously. The Mayor and board should have been more discreet about this very sensitive situation. Management should know that letting this information out will only hurt the people involved. The village should have had training about this subject so the employees would know how to handle it when something did happen. Since none of this was followed and the real goal of the office employee was to get money out of this whole thing, she won. After the highway employee was forced to resign she should have continued to work for his wife, who was really swallowing her pride, but she didnt. She knew she had her boss wrapped around her finger and no matter what her boss did this girl would not listen. Then finally the girl started trouble with every employee that entered Village hall by saying they were all harassing her and of course she sued the Village. The best witness in the case was the wife of the highway employee (her boss) who worked side by side with this girl and knew everything about her. If they only listened from the beginning everyones life would not have been turned upside down like it was. Summary Not having the skills in communication can really ruin an organizations credibility or someones life. Dealing with a sexual harassment case is a really tough situation especially when it is a he said she said case. The communication in the Village of Bellport is not where it should be. If the board knew how to handle this situation maybe the highway employee would still have his job and his wife wouldnt have had to go through what she had to. The skills that are needed to extinguish a situation before it spins out of control is having the training that is needed to handle something like this. Knowledge and skills about communication is key and if anyone would have communicated and found the right way to handle this situation, things would have turned out a lot differently.